Customer Service Representative - French-Speaking Market

Job Description

You are as a Customer Service Representative in the Bionutrics team, the contact point for the retail French speaking market by telephone, e-mail or chat.

You collaborate at the development and the implementation of the chat function for our customers.

Your principal task consists in the realization of a perfect order flow, from order entry to invoicing. You follow the whole process from a-z. Moreover, you register and treat the incoming complaints. You formulate preventive  propositions to avoid those complaints in the future. At last, you provide support during the processing of marketing campaigns (samples, free products, creations of relations,…).

You report to the customer service team leader of Bionutrics.

Profile

  • You are perfectly bilingual – Dutch & French
  • You are customer friendly
  • You have good communication skills, and an experience in chat communication is essential 
  • You are good at figures
  • You work rigorously
  • You have a healthy dose of enthusiasm and you are a team player;
  • You are interested by micronutrition and a healthy life style.

Offer

You will have an interesting function in a dynamic, fast growing, successful and financially healthy company. You receive enough independence and have the opportunity to take initiatives and promote. In addition, you can count on an attractive salary package with additional fringe benefits.

Questions?

If you have any questions about this vacancy, contact HR by email (talent@metagenics.eu) or phone (059 29 50 30).